frequently asked questions
Below you will find our most frequently asked questions. If you cannot find the answer you are looking for, feel free to send us an email.
General
What are lab-grown diamonds?
Lab-grown diamonds are diamonds created in a lab using technology that replicates the natural process. They have the same chemical, physical, and optical properties as natural diamonds formed in the earth.
Are lab-grown diamonds real diamonds?
Yes! Lab-grown diamonds are 100% real and genuine. The only difference between natural diamonds is where they were created. They sparkle, endure, and carry the same quality as mined diamonds.
What type of lab-grown diamonds do you use?
We use Chemical Vapor Deposition (CVD) diamonds. This method grows diamonds layer by layer in a carbon-rich environment, creating stones with excellent clarity, color, and consistency. Our production is powered by 100% wind energy with net-zero carbon emissions. Compared to other methods, CVD provides more control over the diamond’s quality, making it ideal for meeting ORYS’ strict quality standards.
What quality are ORYS lab-grown diamonds?
We are very proud to only use top quality gems: D-G (colorless) and VS+ (very small inclusions). Unique shapes like our Eternal Cross do not receive a cut grading the way a Round Brilliant or the more standard fancy shapes might. However, we take every care to ensure the proportions, symmetry and cut are executed to the highest standards.
Do ORYS only use lab-grown diamonds?
Yes, lab-grown diamonds are ethical, more environmentally conscious, and just as stunning as natural diamonds. They offer the same sparkle, durability, and quality at a fairer price. It enables us to explore forms that would be impractical or prohibitively expensive using natural diamonds.
Can you see the difference between a natural and a lab-grown diamond just by looking?
No! Lab-grown diamonds are chemically, physically, and visually identical to natural diamonds. Even experts need specialized equipment with extremely high magnification to tell them apart.
Can I insure a lab-grown diamond?
Yes. Lab-grown diamonds are fully insurable, just like mined diamonds. We recommend providing your insurer with copies of the IGI diamond certificate and purchase documentation.
Where is ORYS jewelry made?
Our lab diamonds are grown in the USA using 100% renewable energy. We cut the stones ourselves in Thailand and they are set there too by our specialist jewellers.
Does ORYS use vermeil or gold plating?
No, we have chosen to only use 14K gold for the perfect balance of strength and color.
I have sensitivities, does your gold contain zinc or nickel?
Yes our 14K recycled gold does contain Zinc and Nickel. Please see the details below:
14K White Gold contains Copper, Nickel Zinc, and Silver.
14K Yellow Gold contains Copper, Zinc, and Silver.
Does my lab-grown diamond come with a certificate?
Every piece of ORYS jewelry is accompanied by a certificate from IGI documenting the details of your specific diamond.
Additionally every ORYS jewelry purchase includes a certificate of authenticity confirming that your piece has passed rigorous quality checks, is genuine, and crafted from the finest materials.
Customer Care
What locations do you ship to?
We currently ship to the USA, Canada, and the UK. All shipping is free! Please send us a message if you are located in any other country. We will be expanding our delivery locations in the near future.
How much does shipping cost?
We offer free shipping on all orders to the USA, Canada, and the UK.
Will I need to pay duties or taxes on my order?
United States: Import duties are always included for shipments to the US. Sales tax will be calculated at checkout. We guarantee there won’t be any additional charges upon delivery. If a refund is issued, the full amount you paid (including duties and sales tax) will be refunded.
Are there any US tariffs or extra fees when my order is delivered?
No. Any duties, tariffs, and taxes are fully covered by us. Even with the latest U.S. tariff updates, there will be no unexpected charges at delivery. The price you see at checkout is exactly what you pay.
How quickly will my order be shipped?
Handling time takes between 1-2 business days. Shipping time varies depending on your package's destination. Please see our Shipping Policy for more information.
How do I track my order?
You can track your order using the ORYS Tracking Portal. If you encounter any issues, just email us at support@orys.com and we’ll be happy to help.
Is my package insured during shipping?
Your order is fully insured, so you can shop with confidence. Once your package is dispatched, you’ll receive a shipping confirmation tracking notice. If your order hasn’t arrived within 3 days of the delivery notice, please email support@orysjewelry.com
Can I return or exchange my jewelry, and will I get a refund?
At ORYS, we offer a no-questions-asked return policy. You can return or exchange your pieces within 30 days of delivery*, as long as they are unworn, undamaged and in their original packaging. Please visit the ORYS Returns Portal to initiate a return.
How long will it take to receive my refund?
You will receive a full refund usually within 5 days of receiving your returned piece at our offices for verification.
Why is DHL requesting my Social Security Number?
For U.S. orders over $2,500, U.S. Customs requires additional importer information to clear the shipment. This is standard for higher-value international orders and is not unique to ORYS.
DHL, our official courier partner, may contact you by text or email on behalf of U.S. Customs to request your SSN or EIN. This information is submitted securely to DHL and shared only with U.S. Customs, it is never shared with ORYS or any other party.
Which payment options can I use?
We offer a variety of payment options, including all major credit cards and local payment gateways. At checkout, enter your address to see the available methods in your country. You can also choose Klarna to split your purchase into 4 interest-free instalments, or pay conveniently with PayPal or Apple Pay.
Can I use a discount code on sale or promotional items?
Discount codes cannot be used during sitewide promotions, as the event discount is automatically applied at checkout.
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